Error retrieving information from server google play is a common error in the android smartphones which you may encounter while downloading apps from play store. It is also known as Error RH-01 and mostly occurs in smartphones that include a custom ROM.
So how to fix Google play store error RH-01? Before you try to fix the RH-01 error, you will require finding out its causes. Keep reading the document to find out the reasons behind the error as well as some working solutions to fix it.
What Causes the RH-01 Error?
As we mentioned earlier, there can be many reasons that can cause RH-01 error while downloading an application from the Play Store. Check these out from below:
Incompatible Play Store Version
If you are using a manually downloaded Play Store from third party APK sites, it can cause the RH-01 Error. It happens when you download an incompatible version of the Play Store, which is not suitable for your device. Check the compatibility of the app version while installing to assure that it will work on your device.
Outdated Device
The RH-01 error can also occur in outdated android devices. The new android applications are optimized for the latest android versions. If you are employing an old device with an outdated OS version, then you simply cannot run these recent apps.
Sometimes, the older devices also don’t meet the requirement for the newer applications. As a result, while trying to install the app, you get the error retrieving information from server error.
Other Apps on the Device
Sometimes the third-party apps installed on your device can also cause the RH-01 Error. Especially, the apps you download outside the Play Store cause the issue. These apps interfere with the system apps of the device and prevent you from downloading apps from Play Store.
ROM Modification
Custom ROM is becoming popular day by day because of the benefits it offers. Though the custom ROM arrives with a lot of benefits, it also brings you some issues. The modified ROM can cause the RH-01 Error due to the interference of the system apps.
5 Ways to Fix Error Retrieving Information From Server Google Play
It is become easier to solve the RH-01 Error if you know which is causing the problem. However, if you cannot find the cause, try implementing the below tips to solve the “error retrieving information” issue.
Update the Time and Date
Well, it may sound ridiculous, but if the time and date on your device are incorrect, then it can cause the RH-01 Error. Play Store doesn’t let you download apps if the time and date are not correct. You can easily solve the issue by updating the time and date. Here is how to do it.
- Open the settings and then find the time and date.
- Now check the accurate time and date, and update accordingly. You can also automatically update the settings by turning on the “Automatic Time Zone.”
After updating the time and date settings, close all the running applications. Then try installing the preferred app from Google Play Store. You should be successful this time.
Reset App Preferences
Changes in the app preferences can also cause the RH-01 Error. Resetting the preferences will help you to solve the error. Here is how to do it:
- Open settings and then browse the “APP” option. Then open All Apps from there.
- Now press the three dots from the top right corner.
- There you should find the “Reset App Preferences” option. Click on it.
- You will need to confirm the operations by clicking the “Reset Apps” from the dialog box.
In some devices, you may need to browse the system tab for resetting the app preferences. Go to systems and then open reset options, and there you will find the Reset App Preference.
Clear Play Store Cache and App Data
Google Play Store needs to sync all the app data you download from its library. As a result, it requires storing a lot of app data and cache. However, when the app data and cache memory become full, it will start showing various errors, including the RH-01.
You will need to clean the cache memory and app data to get rid of the error. Here is how to do this:
- Long press on the Google Play Store and click on App Info. Then open Storage uses where you will find the data and cache used by the app.
- To eradicate the cache memory, click on “clear cache.” Click on “Manage Space” to remove the app data.
That’s it; you are done. Now you should try reloading play store apps to download applications from the platform without any error.
We hope these methods will help you get rid of the disturbing error RH-01 while installing apps from Play Store.
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